姑娘每天逐條回覆 WhatsApp、提醒病人覆診、處理叫號 — 佔用大量時間。SmartClinic AI 自動處理查詢、發送慢性病及疫苗覆診提醒、管理 Walk-in 叫號，讓姑娘專注在每位病人身上。
姓名：陳女士
日期：10月8日（星期三）
時間：下午 2:30
項目：流感疫苗
如需更改或取消，直接回覆本訊息即可。
SmartClinic AI 將家庭醫學診所最繁瑣的日常工作自動化，讓姑娘從逐條回覆 WhatsApp 中解脫，專注照顧病人。
廣東話原生 AI，病人以廣東話、書面中文或英文查詢，均能準確理解並即時回覆，24/7 全天候服務。
AI 引導病人完成預約流程，自動寫入加密雲端資料庫，預約記錄清晰整齊。
自動發送流感針、慢性病（血壓、糖尿）覆診或定期健康檢查提醒，有效減少失約，提升舊病人回診率。
病人 Walk-in 後掃 QR Code 取號，可在診所外等候。WhatsApp 隨時查詢輪候進度，減少候診室擁擠及交叉感染。
護士可隨時接管任何對話直接回覆病人，AI 與人工無縫切換，靈活應對複雜查詢。
護士可查看對話記錄、管理排隊及設定提醒，操作簡單直觀。
四個私家診所最常見的場景，SmartClinic AI 一一自動處理，無需姑娘介入。
血壓、糖尿病人每 1–3 個月需要覆診。系統自動提醒並引導預約，毋須姑娘逐一追蹤。
流感針、肺炎球菌、HPV 等疫苗季節到，系統批量通知舊病人，直接 WhatsApp 預約，無需致電。
按衞生署建議疫苗時間表，於適當月齡前提醒家長為子女接種，建立長期信任關係。
病人到診所掃 QR Code 取號，可在診所外等候，減少候診室擁擠及交叉感染。
全程由我們代辦技術設定，診所毋須更改現有系統或流程。
與診所確認應診時間、服務項目及常見查詢內容，作為 AI 回覆的基礎。
由我們代辦 WhatsApp Business 官方平台連接、AI 設定及後台開通，診所毋須處理任何技術細節。
為前台團隊提供操作培訓，啟用後首週由專人跟進，確保運作順暢。
非常適合。SmartClinic AI 的叫號系統正是為 Walk-in 診所而設——病人到達後掃描 QR Code 取號，可以在外面等候，隨時 WhatsApp 查詢輪候進度，毋須擠在候診室。同時，系統亦可主動發送慢性病覆診及疫苗提醒，協助診所召回舊病人，適合各類私家診所模式。
不需要。系統透過 WhatsApp Business 官方平台連接診所號碼；如號碼已在手機 WhatsApp 使用，我們會在開通時協助安排，病人毋須更改任何聯絡方式。
不需要。病人只需使用日常的 WhatsApp，毋須下載任何額外程式或註冊帳戶。
資料以加密方式儲存於 Google Cloud Platform 企業級基礎設施，並符合香港《個人資料（私隱）條例》（第 486 章）的相關規定。
不需要。後台介面簡單直觀，一般約 30 分鐘培訓即可上手，我們亦會持續提供操作支援。
不會。系統只處理預約、排隊及提醒等行政事務；涉及醫療的查詢會自動轉交診所人員跟進，不會提供任何醫療診斷或意見。
可以。服務按月收費，不設長期合約綁定，隨時可以取消。
病人日常對話回覆不另收費；只有系統主動發送的範本訊息（如覆診提醒）按 Meta 官方費率收費，並由 Meta 直接向診所收取。
Nurses spend hours each day answering WhatsApp enquiries, chasing follow-up appointments and managing walk-in queues. SmartClinic AI handles it all automatically — instant replies, chronic disease and vaccination reminders, and walk-in queue management — freeing nurses to focus on patients.
Name: Mrs. Chan
Date: Wednesday, 8 October
Time: 2:30 PM
Purpose: Flu Vaccine
To change or cancel, simply reply to this message.
SmartClinic AI automates the most time-consuming daily tasks in family medicine clinics, freeing nurses from repetitive WhatsApp replies so they can focus on patient care.
Cantonese-native AI — patients can enquire in Cantonese, written Chinese or English and receive accurate, instant replies 24/7.
AI guides patients through booking and records it in an encrypted cloud database.
Auto-sends flu shot, chronic disease (blood pressure, diabetes) follow-up, or health check reminders — reducing no-shows and bringing back more returning patients.
Walk-in patients scan a QR code to get a queue number and wait outside. They check their position on WhatsApp anytime — reducing crowding and cross-infection risk.
Nurses can take over any conversation to reply directly, with seamless AI-to-human switching for complex cases.
Nurses can view chat logs, manage the queue, and set reminders — simple and intuitive.
Four common private clinic scenarios — all handled automatically, without nurse intervention.
Blood pressure and diabetes patients need check-ups every 1–3 months. The system auto-reminds and guides booking — no manual tracking needed.
When flu shots, pneumococcal, or HPV vaccines are in season, the system bulk-notifies previous patients — they book directly on WhatsApp.
Following the DoH immunisation schedule, the system reminds parents before each milestone age — building long-term patient relationships.
Patients scan a QR code on arrival to take a queue number and wait outside. They check their position on WhatsApp anytime — reducing crowding and cross-infection.
We handle all technical setup; no changes to your existing systems or workflow.
We confirm your consultation hours, services and common patient enquiries as the basis for AI replies.
We handle the official WhatsApp Business connection, AI configuration and dashboard onboarding — no technical work required from the clinic.
We train your front-desk team and provide dedicated first-week support to ensure a smooth start.
Absolutely. SmartClinic AI's queue system is designed specifically for walk-in clinics — patients scan a QR code on arrival to take a number, then wait outside and check their position on WhatsApp anytime. No app needed, no disruption to existing workflows. Chronic disease recall and vaccination reminder features work equally well for walk-in clinics.
No. The system connects your clinic's number via the official WhatsApp Business Platform. If the number is already used on the WhatsApp mobile app, we will assist with the transition during onboarding — patients keep contacting you the same way.
No. Patients simply use their everyday WhatsApp — no extra downloads or sign-ups.
Data is stored encrypted on enterprise-grade Google Cloud Platform infrastructure, in compliance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486).
No. The dashboard is simple and intuitive — around 30 minutes of training is usually enough, with ongoing support from our team.
No. The system handles administrative tasks such as appointments, queueing and reminders only. Medical enquiries are automatically escalated to clinic staff; the AI never provides medical diagnosis or advice.
Yes. The service is billed monthly with no long-term lock-in — cancel anytime.
Everyday patient conversation replies incur no message charges. Only proactive template messages (such as follow-up reminders) are charged at Meta's official rates, billed by Meta directly to the clinic.
Contact us now to arrange a free system demo.