透過 WhatsApp Business API，讓病人 24/7 自動預約、查詢排隊進度及接收覆診提醒。深夜查詢亦有即時回應，前台團隊無需再逐一致電追約。
姓名：陳大文
日期：2026-03-20
時間：10:00
預約編號：84732
如需更改或取消，直接回覆本訊息即可。
SmartClinic AI 將診所最繁瑣的日常工作自動化，讓護士專注於更重要的病人護理。
廣東話原生 AI，病人以廣東話、書面中文或英文查詢，均能準確理解並即時回覆，24/7 全天候服務。
AI 引導病人完成預約流程，自動寫入加密雲端資料庫。
系統於指定日期自動發送 WhatsApp 提醒，有效減少爽約情況。
護士可查看對話記錄、管理排隊及設定提醒，操作簡單直觀。
全程由我們代辦技術設定，診所毋須更改現有系統或流程。
與診所確認應診時間、服務項目及常見查詢內容，作為 AI 回覆的基礎。
由我們代辦 WhatsApp Business 官方平台連接、AI 設定及後台開通，診所毋須處理任何技術細節。
為前台團隊提供操作培訓，啟用後首週由專人跟進，確保運作順暢。
不需要。系統透過 WhatsApp Business 官方平台連接診所號碼；如號碼已在手機 WhatsApp 使用，我們會在開通時協助安排，病人毋須更改任何聯絡方式。
不需要。病人只需使用日常的 WhatsApp，毋須下載任何額外程式或註冊帳戶。
資料以加密方式儲存於 Google Cloud Platform 企業級基礎設施，並符合香港《個人資料（私隱）條例》（第 486 章）的相關規定。
不需要。後台介面簡單直觀，一般約 30 分鐘培訓即可上手，我們亦會持續提供操作支援。
不會。系統只處理預約、排隊及提醒等行政事務；涉及醫療的查詢會自動轉交診所人員跟進，不會提供任何醫療診斷或意見。
可以。服務按月收費，不設長期合約綁定，隨時可以取消。
病人日常對話回覆不另收費；只有系統主動發送的範本訊息（如覆診提醒）按 Meta 官方費率收費，並由 Meta 直接向診所收取。
Using the WhatsApp Business API, patients can book appointments 24/7, check queue status, and receive follow-up reminders — even after clinic hours. Enquiries are answered instantly and reminders arrive on time — your front desk no longer needs to chase appointments by phone.
Name: John Chan
Date: 2026-03-20
Time: 10:00
Booking ID: 84732
To change or cancel, simply reply to this message.
SmartClinic AI automates clinics' most time-consuming daily tasks, freeing nurses to focus on patient care.
Cantonese-native AI — patients can enquire in Cantonese, written Chinese or English and receive accurate, instant replies 24/7.
AI guides patients through booking and records it in an encrypted cloud database.
The system sends a WhatsApp reminder automatically, helping reduce no-shows.
Nurses can view chat logs, manage the queue, and set reminders — simple and intuitive.
We handle all technical setup; no changes to your existing systems or workflow.
We confirm your consultation hours, services and common patient enquiries as the basis for AI replies.
We handle the official WhatsApp Business connection, AI configuration and dashboard onboarding — no technical work required from the clinic.
We train your front-desk team and provide dedicated first-week support to ensure a smooth start.
No. The system connects your clinic's number via the official WhatsApp Business Platform. If the number is already used on the WhatsApp mobile app, we will assist with the transition during onboarding — patients keep contacting you the same way.
No. Patients simply use their everyday WhatsApp — no extra downloads or sign-ups.
Data is stored encrypted on enterprise-grade Google Cloud Platform infrastructure, in compliance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486).
No. The dashboard is simple and intuitive — around 30 minutes of training is usually enough, with ongoing support from our team.
No. The system handles administrative tasks such as appointments, queueing and reminders only. Medical enquiries are automatically escalated to clinic staff; the AI never provides medical diagnosis or advice.
Yes. The service is billed monthly with no long-term lock-in — cancel anytime.
Everyday patient conversation replies incur no message charges. Only proactive template messages (such as follow-up reminders) are charged at Meta's official rates, billed by Meta directly to the clinic.
Contact us now to arrange a free system demo.