API 用途

WhatsApp Business API 的應用

SmartClinic AI 基於 Meta WhatsApp Business Platform 建立，透過官方 WhatsApp Business API 為每間診所提供獨立的 WhatsApp 商業帳號。

1. 接收及處理病人訊息

透過官方 Webhook，實時接收病人的 WhatsApp 訊息，並由 AI 系統進行理解和回應。

2. 發送自動回覆及確認

AI 處理後，透過 API 向病人發送預約確認、排隊狀況等訊息，全程自動化。

3. 主動發送覆診提醒

透過 Message Templates，在病人覆診當天主動發送提醒訊息，符合 Meta 官方政策。

4. 護士直接回覆訊息

護士透過後台接管對話時，訊息透過 API 以診所 WhatsApp 號碼發送，保持一致的溝通渠道。

系統架構概覽

  • 訊息 API：WhatsApp Business API
  • AI 引擎：先進大型語言模型
  • 自動化：Automated Workflow System
  • 資料庫：Encrypted Cloud Infrastructure
  • 基礎設施：Secure Cloud Infrastructure
  • 後台部署：Cloudflare Pages
  • 隱私合規：香港個人資料（私隱）條例
API Usage

How We Use the WhatsApp Business API

SmartClinic AI is built on Meta's WhatsApp Business Platform, providing each clinic with its own WhatsApp Business account through the official WhatsApp Business API.

1. Receiving and Processing Patient Messages

Patient WhatsApp messages are received in real time via the official Webhook and understood and answered by our AI system.

2. Sending Automated Replies and Confirmations

After AI processing, appointment confirmations and queue updates are sent to patients via the API — fully automated.

3. Proactive Follow-up Reminders

Using Message Templates, reminder messages are proactively sent on a patient's follow-up day, in line with Meta's official policies.

4. Direct Nurse Replies

When a nurse takes over a conversation from the dashboard, messages are sent via the API from the clinic's own WhatsApp number, keeping the communication channel consistent.

System Architecture Overview

  • Messaging API: WhatsApp Business API
  • AI Engine: Advanced Large Language Model
  • Automation: Automated Workflow System
  • Database: Encrypted Cloud Infrastructure
  • Infrastructure: Secure Cloud Infrastructure
  • Dashboard Hosting: Cloudflare Pages
  • Privacy Compliance: Hong Kong PDPO