1. Overview

These Terms of Service ("these Terms") govern a clinic's use of the WhatsApp AI assistant service ("the Service") provided by SmartClinic AI HK Limited ("the Company", "we", "us"). By using the Service, a clinic agrees to be bound by these Terms.

If you are a patient, these Terms do not directly apply to you; your medical care relationship remains governed by your agreement with the relevant clinic. These Terms primarily govern the service relationship between the Company and clinics.

2. Description of Service

Through the WhatsApp Business Platform, the Service provides clinics with:

• AI-automated responses to patient enquiries
• Appointment management and confirmation
• Queue status enquiries
• Follow-up, vaccination and other reminders (as configured by the clinic)
• Administrative dashboard tools for clinic staff

Features may be adjusted, added, or discontinued as the Service develops. We will provide reasonable advance notice of material changes where practicable.

3. Clinic Responsibilities

Clinics using the Service agree to:

• Comply with Meta's WhatsApp Business Platform policies, including its Business Policy
• Not use the Service to send unsolicited advertising or promotional messages without patient consent
• Not use the Service to harass, defraud, or mislead patients
• Comply with applicable medical regulations and professional codes of conduct for their practice
• Be responsible for the accuracy of patient data entered into the Service
• Safeguard dashboard login credentials and be responsible for activity under their account

4. Fees

Clinics shall pay service fees in accordance with the agreed pricing plan on time. If payment is overdue, the Company may suspend or restrict the relevant account's services and will restore them promptly upon receipt of outstanding payment.

WhatsApp conversation fees are charged directly by Meta to the clinic and are separate from the Company's fees; please refer to Meta's official pricing for details.

5. Service Availability

We aim to maintain stable operation of the Service, but the Service relies on third-party platforms (including, without limitation, Meta's WhatsApp Business Platform and Google Cloud Platform). Where service interruptions, policy changes, or other factors outside the Company's reasonable control affect the Service, we will use reasonable efforts to assist clinics in understanding the situation and exploring alternatives, but we do not accept liability for compensation arising from such interruptions.

We will provide reasonable advance notice of known material service interruptions or maintenance where practicable.

6. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's aggregate liability to a clinic arising from the Service shall be limited to the service fees paid by that clinic in the one-month period preceding the event giving rise to the claim.

The Company is not liable for indirect, incidental, or consequential losses arising from the acts, omissions, or service interruptions of the clinic or third parties (including, without limitation, Meta and Google). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

7. Medical Disclaimer

The Service is a communication and administrative tool for clinics. AI-generated responses are intended for general enquiries and appointment scheduling only and do not constitute medical advice, diagnosis, or treatment recommendations. Clinics should ensure patients understand this limitation and direct patients to seek professional medical advice where appropriate.

8. Term and Termination

The Service is provided on the subscription terms agreed between the parties, renewing monthly or per the agreed cycle. Either party may terminate the Service by giving 30 days' written notice (including by email) to the other party.

The Company also reserves the right to suspend or terminate the Service, following reasonable notice, where a clinic materially breaches these Terms (for example, by misusing the Service to send non-compliant messages).

Following termination, patient data will be handled and deleted in accordance with the Company's Privacy Policy.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, technology, or our business. Material changes will be announced on this website, and the "Last updated" date above will be revised accordingly. Continued use of the Service after such changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes should first be resolved through good-faith discussion between the parties; failing resolution, disputes shall be submitted to the courts of Hong Kong.

11. Contact Us