1. Subscription & Billing

• Monthly: Billed each month, charged at the start of each monthly billing cycle.
• Annual: Billed once at the equivalent of 10 months' monthly fee (i.e. 2 months free), charged at the start of each annual billing cycle.

All subscription fees are collected via Stripe. Meta template message fees (e.g. follow-up reminders) are billed by Meta directly to the clinic, fall outside the Company's fees, and are not covered by this policy.

2. Auto-renewal

Subscriptions renew automatically (monthly for monthly plans, yearly for annual plans) until you cancel. You can view and manage your subscription at any time from the clinic dashboard.

3. Cancellation

You may cancel at any time. After cancellation, the Service continues until the end of the current paid period, after which no further charges or renewals apply.

To cancel, email info@smartclinicaihk.com or contact us on WhatsApp and we will assist you.

4. Refunds

• First-month full refund: The first month from your initial payment is a trial period. If you request a refund within this period, you will receive a full refund (applies to both monthly and annual plans).
• No refund after trial: After the trial period, fees already paid (including any unused remainder of an annual plan) are non-refundable.
• Service-unavailability exception: Where the Company is unable to provide the Service (for example, due to an extended system outage), the Company will discuss a reasonable fee adjustment or compensation with the clinic in good faith.

The above does not affect any rights you may have under applicable law.

5. Refund Processing Time

Approved refunds are returned to your original payment method. Funds typically arrive within 5–10 business days, depending on your card issuer or payment provider.

6. Contact Us