姓名：陳大文
日期：翌日上午 10:00
項目：普通科門診
SmartClinic AI 一一解決，讓醫護人員專注診症，告別重複行政。
每逢假期後返診所，大量積壓的 WhatsApp 查詢撲面而來——「診所地址」「幾點開診」「點樣預約」等重複問題逐一回覆，姑娘未開始護理工作已精力耗盡。
定期覆診及療程跟進提醒，完全依賴姑娘逐一聯絡。診所一忙便容易遺漏，舊症病人長期缺乏跟進，不知不覺轉投其他診所。
診所非全日運作，下班後或假日收到的新症預約查詢，往往無人即時回覆。病人等不到消息，隨即轉投其他診所——一個查詢，就此白白流失。
八號風球懸掛、醫生臨時請假，姑娘需翻查預約名單逐一致電通知病人改期，耗時費力之餘仍難免遺漏，部分病人抵達診所才得知休診。
將診所最繁瑣的日常行政工作自動化，使醫護人員從大量重複的 WhatsApp 回覆中解脫，專注照顧病人。
廣東話原生 AI，病人以廣東話、書面中文或英文查詢，均能準確理解並即時回覆，24/7 全天候服務。
AI 引導病人完成預約流程，自動寫入加密雲端資料庫，預約記錄清晰整齊。
自動發送覆診提醒，有效減少失約，提升舊病人回診率。
病人到達後掃描 QR Code 取號，可於診所外等候。WhatsApp 隨時查詢輪候進度，有效減少候診室人流密集及交叉感染風險。
護士可隨時接管任何對話直接回覆病人，AI 與人工無縫切換，靈活應對複雜查詢。
護士可查看對話記錄、管理排隊及設定提醒，操作簡單直觀。
毋須更換預約系統。現有 Google Calendar 排程一鍵同步至 SmartClinic AI，自動為每位病人安排 WhatsApp 到診提醒。
八號風球、醫生請假、突發停電——毋須逐一致電，一鍵即時通知所有受影響病人，並自動暫停該日新預約。
您好！
因八號風球現正懸掛，您於 2026-07-15 11:00 am 的預約需要改期，不便之處敬請原諒。
請直接回覆此訊息，我們會立即協助您重新預約。
實際後台畫面（病人資料已遮蔽）
全程由我們代辦技術設定，診所毋須更改現有系統或流程。
與診所確認應診時間、服務項目及常見查詢內容，作為 AI 回覆的基礎。
由我們代辦 WhatsApp Business 官方平台連接、AI 設定及後台開通，診所毋須處理任何技術細節。
為前台團隊提供操作培訓，啟用後首週由專人跟進，確保運作順暢。
毋須放棄現有工具。SmartClinic AI 可直接同步診所現有 Google Calendar，預約資料自動匯入、無需重新輸入。至於 WhatsApp，我們會將診所號碼升級至 WhatsApp Business Platform Cloud API。整個遷移過程由我們全程負責，診所毋須承擔任何技術工作。
不需要。病人只需使用日常的 WhatsApp，毋須下載任何額外程式或註冊帳戶。
資料以加密方式儲存於 Google Cloud Platform 企業級基礎設施，並符合香港《個人資料（私隱）條例》（第 486 章）的相關規定。
不需要。後台介面簡單直觀，一般約 30 分鐘培訓即可上手，我們亦會持續提供操作支援。
不會。系統只處理預約、排隊及提醒等行政事務；涉及醫療的查詢會自動轉交診所人員跟進，不會提供任何醫療診斷或意見。
可以。服務按月收費，不設長期合約綁定，隨時可以取消。
Name: David Chan
Date: Tomorrow — 10:00 AM
Type: General Consultation
SmartClinic AI solves them all — so your team can focus on patient care, not paperwork.
After each holiday, clinics return to a flood of backlogged WhatsApp messages — the same questions about address, hours, and availability — leaving nurses drained before real patient care even begins.
Follow-up reminders for ongoing treatments and check-ups depend entirely on nurses manually tracking and calling. When things get busy, patients fall through the cracks — and quietly stop coming back.
Clinics aren't open around the clock. New patient inquiries that arrive after hours or on holidays often go unanswered — by the time anyone replies, that referral has already gone elsewhere.
When Typhoon Signal No. 8 hits or the doctor calls in sick, nurses must dig through the appointment list and call every patient one by one — time-consuming, error-prone, and some patients still turn up unaware.
SmartClinic AI automates the most time-consuming daily tasks, freeing nurses from repetitive WhatsApp replies so they can focus on patient care.
Cantonese-native AI — patients can enquire in Cantonese, written Chinese or English and receive accurate, instant replies 24/7.
AI guides patients through booking and records it in an encrypted cloud database.
Auto-sends follow-up reminders — reducing no-shows and bringing back more returning patients.
Walk-in patients scan a QR code to get a queue number and wait outside. They check their position on WhatsApp anytime — reducing crowding and cross-infection risk.
Nurses can take over any conversation to reply directly, with seamless AI-to-human switching for complex cases.
Nurses can view chat logs, manage the queue, and set reminders — simple and intuitive.
No need to switch systems. Sync your existing Google Calendar to SmartClinic AI and let AI send each patient a WhatsApp reminder automatically.
Typhoon signal, doctor's absence, unexpected power outage — notify all affected patients instantly with a single click and automatically pause new bookings for the day.
Hello,
Due to Typhoon Signal No. 8 currently in force, your appointment on 15 Jul 2026 at 11:00 am needs to be rescheduled. We apologise for any inconvenience.
Please reply to this message directly and we will help you rebook right away.
Actual dashboard interface (patient data redacted)
We handle all technical setup; no changes to your existing systems or workflow.
We confirm your consultation hours, services and common patient enquiries as the basis for AI replies.
We handle the official WhatsApp Business connection, AI configuration and dashboard onboarding — no technical work required from the clinic.
We train your front-desk team and provide dedicated first-week support to ensure a smooth start.
No need to abandon your existing setup. SmartClinic AI syncs directly with your existing Google Calendar — appointment data is imported automatically, no re-entry needed. For WhatsApp, we migrate your clinic's existing number to WhatsApp Business Platform Cloud API, keeping the same number your patients already use. Our team handles the full migration; no technical work is required from the clinic.
No. Patients simply use their everyday WhatsApp — no extra downloads or sign-ups.
Data is stored encrypted on enterprise-grade Google Cloud Platform infrastructure, in compliance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486).
No. The dashboard is simple and intuitive — around 30 minutes of training is usually enough, with ongoing support from our team.
No. The system handles administrative tasks such as appointments, queueing and reminders only. Medical enquiries are automatically escalated to clinic staff; the AI never provides medical diagnosis or advice.
Yes. The service is billed monthly with no long-term lock-in — cancel anytime.
Contact us now to arrange a free system demo.