系統功能
一站式診所 WhatsApp 智能管理
AI 智能回覆
病人透過 WhatsApp 查詢，AI 即時自動回覆，24/7 全天候服務，不再錯失任何查詢。
自動預約系統
AI 引導病人完成預約流程，自動寫入加密雲端資料庫，預約記錄清晰整齊，告別電話預約混亂。
Walk-in 叫號管理
Walk-in 病人掃 QR Code 查詢排隊進度，可在診所外等候。護士透過後台管理 A隊（預約）和 B隊（即場）進度，病人隨時 WhatsApp 查詢輪候狀況，減少候診室擁擠及交叉感染。
人工接管功能
護士可隨時透過後台接管任何對話，直接回覆病人，AI 與人工無縫切換，靈活應對複雜情況。
疫苗及覆診提醒
護士在後台設定病人覆診或疫苗接種日期，系統於指定日前自動發送 WhatsApp 提醒。適用於流感針及各類疫苗計劃，有效提升舊病人回診率，減少爽約。
一鍵休診通知
遇上八號風球或醫生臨時請假，毋須逐一致電——在後台選擇休診日期及原因，一鍵即時透過 WhatsApp 通知所有受影響病人改期，並自動暫停該日新預約。支援全日或指定時段休診。
診所專屬後台
網頁版後台，護士可查看所有對話記錄、預約記錄、管理排隊及設定覆診提醒，操作簡單直觀。
實際後台畫面（病人資料已遮蔽）
廣東話原生 AI
以廣東話為本的智能對話引擎，病人以廣東話、書面中文或英文查詢，均能準確理解並自然回應，貼合香港病人的日常溝通習慣。
SmartClinic AI 只處理預約、排隊管理及覆診提醒等行政事務，不提供任何醫療診斷或醫療意見。
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Features
All-in-One WhatsApp Management for Clinics
AI Smart Replies
Patients reach out via WhatsApp and get instant AI responses, 24/7 — no enquiry ever missed.
Automated Booking
AI guides patients through booking and records it in an encrypted cloud database — clear records, no more phone-booking chaos.
Smart Queue Management
Walk-in patients scan a QR code to check their queue position, then wait outside the clinic. Nurses manage Queue A (booked) and Queue B (walk-in) from the dashboard; patients check their position on WhatsApp anytime — reducing crowding and cross-infection risk.
Manual Takeover
Nurses can take over any conversation from the dashboard at any time, switching seamlessly between AI and human replies.
Automated Follow-up Reminders
Nurses set a patient's follow-up or vaccination date in the dashboard; the system sends an automatic WhatsApp reminder before that date. Covers flu shots and other vaccination programmes — helping increase returning patient rates and reduce no-shows.
One-Click Closure Notification
When Typhoon Signal No. 8 hits or the doctor is suddenly unavailable, no need to call patients one by one — select the closure date and reason in the dashboard, instantly notify all affected patients via WhatsApp to reschedule, and automatically pause new bookings. Supports full-day or time-slot closures.
Dedicated Clinic Dashboard
A web dashboard where nurses can view chat logs, appointment records, manage the queue, and set follow-up reminders — simple and intuitive.
Actual dashboard screens (patient data redacted)
Cantonese-Native AI
Built for Cantonese from the ground up — the AI accurately understands enquiries in Cantonese, written Chinese or English and responds naturally, matching how Hong Kong patients actually communicate.
SmartClinic AI handles administrative tasks such as appointments, queue management and follow-up reminders only, and does not provide any medical diagnosis or medical advice.
Interested in learning more? Message us on WhatsApp for a free demo.